Frequently asked questions


1. Is the case compatible with wireless charging?

Yes! We are compatible with the Qi® charging standard.


Want to know more about Qi® charging? Click HERE.


2. Will the magnets in the case affect my phone?

Simple answer, the magnets don't affect your phone. We use Apple and Samsung’s specification guide to design our cases so there is no interference between the inner workings of the phone and the case. We then test, and personally use all of our products to ensure its the best. Full disclosure, weak magnetic hotel room keys don’t stand a chance (but they also wont work once zapped by your phone signal. Most hotels are upgrading to NFC which is not affected.)


Check out this article: 5 Reasons a Magnetic Phone Mount is Safe for your Smartphone 


3. Will I be able to use my accessories when I upgrade my phone?

Yes. We specifically design our collection so that your add-on accessories are universal and stay relevant. This is because the “CXC” utility logo, that serves as the attachment system on the back will always remain the same size when you upgrade regardless of brand and model.. 


***Accessories that are specific to the phone’s size that are not universal:

bumpers

wallets 

glass shield.


4. Does the power bank charge my phone 100%?

Our battery is 2600mAh and can provide up to one full charge depending on your phone and the amount you use it while it charges. We purposely made the battery slim and compact so that it was easy to transport and wouldn't add bulk to your phone.


5. What are the C-rings used for on the back of the case?

They aren’t just there to look cool! Everything we do has a built-in purpose. The rings function as a kickstand, assisted finger hold and tension locks when used with our handlebar mount/action mount.


6. I have an iPhone 6 and plan on upgrading to a 7 or 8. Will I have to purchase a new case?

How does one case fit all phones?

No! We designed our cases to minimize the need to repurchase new ones every time you upgrade. The same case fits the iPhone 6/6s/7/8 just as the same case fits the iPhone 6+/6s+/7+/8+ and the iPhone X/Xs.


The advantage we had was designing our case after the release of all models, the major differences between the phones is in the camera and flash fixture. We were able to design around the lens and flash keeping a wide angle for aftermarket lenses and stay clear of any reflective flashback. we ensure all models have the same snug hug keeping your phone well incased. 


7. What is your return policy?

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one within 30 days.


8. What is your warranty policy?

Backed by our Lifetime Product Warranty, we stand by the quality of our products. If our product shows any defect in materials or quality within regular use, we’ll replace it. Click HERE


Have a question? We're Happy to help! 

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